Privacy Policy

Last Updated: April 25, 2026

Olistic Marketplace (“Olistic,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our customers, vendors, and delivery partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across our ecosystem:

1. Olistic Marketplace (Customer App & Web)
2. Olistic Store (Vendor Management)
3. Olistic Delivery (Logistics & Partner App)

1. Information We Collect

We collect information that you provide directly to us, information from third parties, and information collected automatically through your use of our services.

A. For Customers

1. Account Data: Name, email, phone number, and password.
2. Transaction Data: Order history, delivery address, and payment metadata (we do not store full credit card numbers; these are handled by PCI-compliant processors).
3. Interaction Data: Reviews, ratings, and customer support inquiries.

B. For Vendors (Stores)

1. Business Credentials: Store name, commercial registration details, and tax identification.
2. Financial Data: Bank account details for payouts and settlement history.
3. Operational Data: Product listings, inventory levels, and performance metrics.

C. For Delivery Partners

1. Identity Verification: Government-issued ID, vehicle information, and profile photo.
2. Operational Data: Delivery logs, earnings, and ratings.
3. Precise Location Data: We collect precise location data to facilitate order tracking and efficiency.

2. Technical & Automated Collection

Regardless of user type, we automatically collect:

1. Device Information: IP address, device model, operating system, and unique device identifiers.
2. Usage Logs: Features accessed, time spent on the app, and crash reports.
3. Cookies & Tracking: We use cookies and similar technologies to maintain session persistence and analyze marketplace traffic.

3. How We Use Your Information

We process your data under the following legal bases: Contractual Necessity (to complete your orders), Legitimate Interest (to improve our platform), and Legal Compliance.

1. Order Fulfillment: Connecting customers with vendors and delivery partners.
2. Platform Integrity: Verifying accounts and preventing fraudulent transactions.
3. Personalization: Suggesting products based on localized creative trends and past interests.
4. Communication: Sending transactional receipts, security alerts, and administrative messages.

4. Location Data (Specific Disclosure)

Olistic Delivery App: This app collects precise location data to enable real-time tracking, route optimization, and accurate ETAs for customers.

1. Background Access: Location is tracked in the background only while the partner is "On Duty" or "In a Trip."
2. Transparency: We do not use location data for advertising or sell it to third-party brokers.

5. Data Sharing & Disclosure

We do not sell your personal data. We share information only in the following contexts:

1. Marketplace Dynamics: Sharing customer names and addresses with vendors and delivery partners to fulfill orders.
2. Service Providers: Sharing data with cloud hosting (e.g., AWS/Google Cloud), payment gateways, and analytics providers.
3. Legal Requirements: When required by Jordanian law or to protect the safety and rights of our community.

6. Your Rights & Data Control

Under modern data protection standards, you have the following rights:

1. Access & Portability: Request a copy of the data we hold about you.
2. Rectification: Correct inaccurate or incomplete information.
3. Deletion ("Right to be Forgotten"): Request the permanent removal of your account and associated data.
4. Withdrawal of Consent: Opt-out of marketing communications at any time.

To exercise these rights: Email [email protected] with the subject line "Data Request." We will process your request within 30 days.

7. Data Security & Retention

1. Security: We implement industry-standard encryption (AES-256) and Secure Socket Layer (SSL) technology for data in transit. Access to sensitive vendor and user data is restricted to authorized personnel only.
2. Retention: We retain information as long as your account is active. If you request deletion, we may retain certain data only as required by law (e.g., tax records for vendors) or for fraud prevention.

8. International Transfers

As Olistic scales, your data may be processed on servers located outside of Jordan. We ensure that all cross-border transfers comply with standard contractual clauses to maintain the same level of protection.

9. Children’s Privacy

Olistic is a general audience marketplace. We do not knowingly collect data from individuals under the age of 13. If we discover such data has been collected, it will be deleted immediately.

10. Contact & Complaints

For any questions regarding this policy or our privacy practices:

1. Email: [email protected]
2. Website: https://olistic.online/